Terms and Conditions
McTours Terms and Conditions of Business
McTours Terms and Conditions of Business
Our Standard Booking Terms & Conditions
"We" or "us" means McTours Ltd.
"You" or "your" means the tourist or any party rider, pillion guest etc., who participates in a tour organised by us.
TRAVEL REGULATION INSOLVENCY PROTECTION
McTours Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" all passengers booking with McTours Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of McTours Limited. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
Claims
In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at tcs @ towergate.co.uk . Please ensure you retain the booking confirmation as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.
Reservations
We operate on a first come, first served basis and so the sooner you make your reservation the greater the chance that you will secure the tour dates you want. So, contact us immediately to state your preferred dates and the number in your party.
Reserving a place may involve paying a fee or part payment in advance which is usually 10-20% of the total price subject to a minimum of £100 per person. As soon as we receive your reservation fee we shall return your booking confirmation together with your invoices for the full sum and the dates these shall fall due.
Unless agreed to the contrary the full balance in payable 56 days prior to the first date of your chosen tour. If the full balance has not been received by the due date we reserve the right to cancel your booking.
Payment can be made by cheque, made payable to McTours Ltd and sent to us or by Bank Funds Transfer full details will be in your invoice.
If your booking is made less than 56 days prior to the first day of your tour then payment in full is required at the time of booking.
Road Legal
To participate as a rider you must hold a valid drivers license with full motorcycle entitlement for the class of machine being ridden and provide proof of this to us and or our chosen motorcycle supplier. A pillion need not have a license but remains under the control of the rider at all times.
Although riding as a group you are responsible for your own riding and your motorcycle at all times. The rider is responsible for following the Rules of the Road (Highway Code), observing speed limits and ensuring that they are legally roadworthy. If carrying a pillion then the rider must ensure that their pillion follows instruction.
You must hold valid insurance for your motorcycle, for yourself and any pillion. Hired bikes will have some insurance cover but it remains the responsibility of those renting the machine to verify that the cover provided meets their expectations.
Breakdown, Accidents, and Insurance
Hired motorcycles are provided with motorcycle recovery for accidents or breakdown; however, on tours where riders bring their own bikes they are advised to have similar cover so that they can continue their holiday and/or have their motorcycle transported should it malfunction.
In the event of a machine being involved in an accident or suffering mechanical failure the rider accepts that other parties to the tour may continue their journey. Hired machines will be collected by the provider and a suitable alternative issued at the earliest opportunity in accordance with the suppliers terms of business as verified at the time of hiring.
All parties are recommended to have additional holiday and medical insurance for the duration of the tour. This cover should include holiday cancellation, accident, illness and death. UK Citizens participating in European Tours will need a European Health Insurance Card (n.b. this is being phased out for UK citizens and replaced with a new World Health card).
Whilst every effort will be taken to gain an updated state of road conditions prior to departure, tour participants accept that we cannot be held responsible for traffic or road conditions. We cannot be held responsible for any unforeseen delays in your transport to the tour start point. In the event of a delay you will be responsible for providing your own meals and accommodation and connection to the tour point so that you can continue the tour.
Cancelation & Alteration
We have never cancelled a tour to date but we reserve the right to cancel your booking, under any circumstances, by giving you eight weeks notification together with a full refund of all funds paid. If a cancellation occurs due to circumstances beyond our control we shall endeavour to offer a substitute. You are under no obligation to accept this substitute and if you decline we shall issue a full refund.
If, for any reason, you are unable to attend your tour, you may transfer the booking to another person providing that we are notified in advance.
Should you need to cancel and are unable to find a substitute person to take your place then advise us at the earliest opportunity and we will attempt to resell your place. This may not achieve the full price but should help reduce your loss. If we are involved in reselling your place then we reserve the right to charge in accordance with the alterations charges below.
Once the tour has commenced if you decide to leave the tour before the last day you will not be entitled to any refund.
Cancellations & Alteration charges
If you wish to change or cancel your booking you must advise us at the earliest opportunity. If you want to change any details of your booking we will do our best to help. If a change you requested is made we reserve the right to charge an "amendment fee" not exceeding £100 for any detail of the booking which we allow you to change without a cancellation.
- If you cancel earlier than 56 days before the first day of Tour
- The agreed reservation fee or £200 per person or 10% whichever is the greater will be deducted from what you have paid and the balance refunded to you within 7 days.
- If you cancel later than 56 days but before 28 days before the first day of Tour
- Per cancellation above only if we cannot find a substitute person you will forfeit half the price of your tour
- If you cancel from 27 days and up the first day of Tour
- Per cancellation above up to the full value of your tour could be forfeit if we cannot resell your place.
Special Terms
Special terms may apply via a trading partner e.g. motorcycle hire agent, or in a bespoke tour by a hotel or other provider. Where any third party is involved and any special terms apply we will ensure your are advised at the outset.
Complaints
If you have a complaint about your accommodation, or any equipment supplied whilst away, you must immediately notify one of our guides. They will try to resolve the issue but if they are unable to resolve the problem immediately, or a member of our staff is not available, you should contact us straight away by telephone or e-mail and we will endeavor to assist.
If you are still not satisfied, you must write to us at the address given within 28 days of your ending your tour to allow your complaint to be investigated properly. Please provide your booking reference on any correspondence, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to us, or calling and informing us then we may not be able to deal positively with any complaint that you make to us in writing.